Terms and Conditions
By accessing or using the Loony Bingo platform, you agree to be bound by these Terms and Conditions.
Acceptance of the Terms
These Terms and Conditions ("Agreement") govern your use of our online platform (the "Platform"). By registering an account with us, you acknowledge that you have read, understood, and agreed to abide by all terms and conditions contained herein. If you do not agree to these terms, please refrain from using our Platform.
Eligibility Requirements
To register on the Platform, you must be at least 18 years old (or the age of majority in your jurisdiction) and meet our eligibility requirements. We reserve the right to request proof of age and identity at any time.
Minimum Age Requirements
You must be at least 18 years old or have reached the minimum legal gambling age in your jurisdiction to use our Platform. We may require you to verify your age by providing identification documents if we suspect that you are underage.
Geographic Restrictions
Our Platform is available only for users located within jurisdictions where online gaming is permitted. Please note that access restrictions apply, and some countries or regions may be subject to specific laws or regulations regarding our services. You acknowledge that it's your responsibility to ensure compliance with applicable laws in your jurisdiction before participating on the Platform.
Account Registration Rules
To register an account on our Platform, you must:
One-Account-Per-User Policies
You are only permitted one account on our Platform, unless we specifically allow otherwise in writing. Opening multiple accounts is prohibited and may result in account suspension or closure.
Identity Verification and KYC
We reserve the right to request identification documents from you at any time for verification purposes (KYC). This includes proof of age, name, address, and financial information. You must comply with our requests promptly and provide accurate documentation as required.
Account Accuracy Obligations
You are responsible for maintaining the accuracy and completeness of your account information, including contact details and identification documents provided during registration or updates thereto.
Account Security Responsibilities
Login Credentials and Password Protection
You are responsible for safeguarding your login credentials and passwords, including using strong, unique combinations that comply with our password requirements.
Restricted Behaviour and Prohibited Activities
We prohibit any behavior or activities on the Platform deemed manipulative, abusive, or malicious. This includes but is not limited to:
Multi-Accounting and Fraud Prevention
We have measures in place to prevent multiple account creation, manipulation, or other forms of abuse. We may require additional documentation from you if we suspect that your account is associated with fraudulently gained funds or activities on the Platform.
Bonus and Promotion Rules
Wagering and Gameplay Conditions
Bonus Abuse Prevention
We reserve the right to withdraw bonuses, close accounts, and/or take other measures if we suspect bonus abuse (e.g., multiple account openings for promotional purposes).
Deposits and Withdrawals
Please refer to our Deposit/Withdrawal Policy, where applicable. It outlines specific requirements and any processing timelines.
Verification Before Withdrawals
Before processing withdrawals, we may request verification of the transaction's details, including recipient information and potential tax compliance documentation, depending on regulatory or jurisdiction-specific regulations.
Processing and Review Procedures
Our customer support team reviews all account activity regularly, along with our risk management team. We reserve the right to halt transactions if suspicious behavior is detected.
Responsible Gambling Expectations
Self-Exclusion and Account Restrictions
If a request is made for account restriction or temporary/permanent self-exclusion, we will review the application within 72 hours. Once implemented, it may be revised or withdrawn at our discretion.
Game Fairness and RNG Systems
Games on our Platform are audited regularly by an independent third-party testing body to ensure their fairness. We utilize certified Random Number Generators (RNGs) that provide randomness and unpredictability in gameplay outcomes.
Technical Interruptions or Voided Gameplay
We do not guarantee continuous service, especially considering technical glitches which might result from our equipment's failure or external attacks on the network infrastructure. If such incidents occur during gameplay, bets may be voided at our discretion according to applicable terms.
Suspension or Closure of Accounts
Accounts are subject to termination if there is evidence that a player has engaged in misconduct (e.g., betting account manipulation, collusion).
Intellectual Property and Platform Ownership
Our intellectual property rights protect our branding, software code, proprietary systems, logos, audio-visual materials. All these elements belong exclusively to Loony Bingo.
Limitation of Liability
In case any aspect of the Agreement results in liability towards you, it will be capped according to applicable local laws or our standard terms as set out below:
Modification of Terms
We reserve the right to modify or update these terms and conditions at our discretion with reasonable notice. Your continued use indicates acceptance of changes.
Contact or Support Guidance
For inquiries related to account setup, support issues, payment concerns, security matters etc., contact us via phone, live chat, email.
Our dedicated customer service team will respond promptly and do their best to resolve all disputes according to applicable terms.
Applicable Licensing or Regulatory Oversight
We operate under the remote gambling license issued in the UK by the Gambling Commission as well as adhering to other regional regulatory bodies, like the Malta Gaming Authority, if relevant for targeted markets.
